KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority):

• Check-in passengers in accordance with requirements and instructions issued by WFP-AFO and the chartered carrier’s and ensure 100% matching of the ID (and passport as may be required), introduction letters against the passenger manifest.

• Support connecting passengers as necessary to ensure smooth coordination and improve turnaround time.

• Continuously coordinate with direct supervisor on all UNHAS operations with contractors including air operators and ground handling companies to ensure effective, efficient, and reliable delivery of service to UNHAS operations.

• Ensure continuous communication with direct supervisor on any challenges faced while executing any given task.

• Handle baggage in the baggage sorting area, deliver baggage in accordance with the local procedures.

• Assist passengers requiring special attention.

• Inspect, weigh and tag checked and unchecked baggage.

• Effect the conveyance of checked baggage from the baggage check-in position to the aircraft and vice-versa.

• Head check of passengers upon embarkation (count to be compared with messenger manifest and general declaration).

• Sort and store inbound and outbound as well as transfer cargo prior to dispatch in accordance with the nature of goods and the routing of the cargo.

• Verify all documentation for cargo transport and pay particular attention to cargo shipment cross border lines.

• Understand the payload restrictions on all aircrafts and prepare loads accordingly.

• Reconcile all incoming cargo against documents. Verify quantities and state of the cargo on arrival and complete documentation on receipt.

• Notify consignee/agent of arrival in accordance with applicable instructions.

• Loading/Unloading of Aircraft.

• coordinate receiving staff (porters, drivers) before arrival and after departure and general supervision of ramp handling activities.

• Report immediately to the ASFP/AMO/ATO/CATO, all occurrences and file an occurrence report where necessary.

• Monitor aircraft operations and performance, identify and report any likely hazard(s) and operational risk(s) which could affect the continued safe operations of aircraft.

• Provide assistance and guidance to passengers and flight crew on all flights originating from the field stations where UNHAS has no personnel.

• Coordinate with fuel service providers to ensure availability of fuel to serve UNHAS operations for both regular and ad-hoc planned flights.

• Ensure to maintain continual communication with passenger when flights are delayed or cancelled.

• Perform any other function as may be required by the supervisor.

QUALIFICATIONS AND EXPERIENCE:

Education:

• Completion of secondary school education OR University degree (Diploma/Bachelor) in flight dispatch, aeronautical engineering, air traffic control, or other related fields.

Experience:

• At least five (5) years of experience with a secondary school certificate OR University degree (Diploma/Bachelor’s) with a minimum of two (2) or more years of experience in aviation-related fields.

Language: Fluency (level C) in English and Somali Languages.

ARE YOU COMPETENT FOR THIS JOB? DO YOU HAVE:

• Experience in handling flight processes and knowledge of aviation operations in the field.

• Experience in dispatching flights from uncontrolled airfields and interpreting operational flight plans is required.

• Experience working in the aviation section of an international organization is desirable.

• Experience in Ground Operations, Ramp Safety, RFFS (Rescue and Fire Fighting Services), and Emergency Response is also desirable.

How to apply

Female candidates are highly encouraged to apply.

Interested and qualified candidates are requested to submit online applications through Workday using the link below:

• External Applicants: Click here!

• Internal Applicants: Click here!

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

WFP seeks applicants of the highest integrity and professionalism who share our humanitarian principles.

WFP is an equal opportunity employer, and we are committed to promoting diversity and gender balance.

Selection of candidates is made on a competitive basis. WFP does not charge any application fees to candidates.