Deputy Director, Operations


Organisation Background

Founded in 2011, the International NGO Safety Organisation (INSO) is a British charity that supports the safety of aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services including real-time incident tracking, analytical reports, safety related data and mapping, crisis management support, staff orientations and training.

INSO services help NGOs with their day-to-day risk management responsibilities and improve their overall situational awareness to support evidence-based humanitarian access decisions.

The Organisation has grown from innovative start-up to become a globally recognised charity and a valuable component of the humanitarian safety coordination system.

Today the Organisation provides daily support to more than 850 NGOs in twelve of the world`s most insecure countries and has earned a strong reputation for performance, principles & professionalism.

INSO SOMALIA Country Office

INSO Somalia started in April 2015, taking over from the previous NGO safety platform, NSP.

INSO Somalia provides services to enhance the delivery of aid and preserve the safety of staff employed by over 160 Somali and International NGOs in the country. Specifically, the program provides the NGO community with tailored safety support through 2 main services: Information services (provision of regular reports, safety risk assessments and briefings) and Response (support to crisis management in response to critical incidents).

We are now seeking a qualified and experienced individual to join our country team as the Deputy Director. The post is to be based either in Mogadishu or Hargeisa (to be discussed with the successful candidate) with travels to field sites throughout Somalia (approximatively 20% of work time) and to Nairobi Office (approximatively 20% of work time).

Job Summary:

The Deputy Director - Operations oversees all aspects of service delivery and plays a key role in ensuring that INSO provides the best support possible to NGOs responding to the Somalia crisis. Specific responsibilities include the recruitment and training of new staff, editorial review of key INSO products, monitoring and continual improvement of compliance with service delivery standards, and support to the Director on the broader strategic development of the programme.

On a delegation of authority basis, the Deputy Director - Operations independently line manages and mentors INSO`s regional teams, and will also stand in as the acting Director in his/her absence.

The successful candidate will have a strong background in NGO safety and security, be outgoing, inquisitive and detail oriented, and have significant experience building and leading high performing teams. He/she will also have the ability to analyse complex security issues and contexts, communicate to an excellent standard of English both verbally and in writing, and above all else share INSO`s commitment to humanitarian principles.

Major Responsibilities:


Compliance monitoring and editing of INSO mandated information product, including 24/7 alert reporting, safety roundtable meetings, analytical reports, orientations, crisis assistance, site security reviews and other demand based services.
Management of the INSO regional teams, including recruitment, training, orientation and on-the-job mentoring of regional and operations team members.
Development and implementation of locally specific internal security management policy, SOPs and guidelines.
Leadership and representation of the programme in the director`s absence.
Development of annual strategy to include programming priorities, donor proposals, donor reports, budget management, forecasts and maintaining contractual compliance in all areas at all times.
Application of INSO global policy in both administrative and operational areas including HR, Finance, Logistics, Security etc.
On a delegation of authority basis, representation and liaison towards third parties, including NGOs, the UN, local authorities, and Embassies.
INSO`s organisational development and on-going improvement of internal operational protocols and services.


Mandatory Requirements:


Fluency in English both written and spoken.
Proven writing, editing, and analytical skills and the keenest eye for detail.
Demonstrable and significant operational NGO safety experience.
Personal and professional resilience in a fast moving, high output, quality-driven programme.
Experience in the humanitarian, and/or risk management and/or humanitarian access sectors.
Independent drive, motivation, and excellence, and ability to operate and sustainably manage staff and teams under strict systems and deadlines.
Well-developed personal, organisational and team management skills and standards.
Demonstrable understanding of humanitarian safety practices and principles.
Commitment to humanitarian principles and values.
Graduate level education in a relevant field or equivalent work experience.
Minimum 2 years spent in insecure/conflict-affected environments with progressive seniority.


Preferred Characteristics:


Relevant (recent) experience working in Somalia - ideally in an NGO safety management role or equivalent - and demonstrable understanding of the context.
Prior experience in an inter-agency role.
Employment history that reflects experience in both security and civilian fields.
Experience in staff capacity development and training.
Experience with NGO safety & security and project management, including donor relations.
Existing information networks and/or local language skills.


Key Personal Competencies


A good listener
An effective communicator
Excellent analyst
Team player
Excellent interpersonal skills
A people manager.*Terms & Conditions: 12-month contract with expected start date of 01 April 2018*, 5,000 EUR per month salary, 4 calendar days annual leave per month, RNR as per country policies, global medical coverage, AD&D coverage.


How to apply:
Interested applicants are requested to send the following to jobs@ngosafety.org before 17h00 GMT on 23 February 2018 and reference "INSO Deputy Director, Somalia" in the subject line of the email. Only shortlisted candidates will be contacted.


Cover letter specifying how you meet the mandatory requirements, your motivation in applying and what you hope to bring to INSO (1-page maximum).
Up to date CV (2-page maximum).
One relevant writing sample in English which demonstrates your analytical reporting ability (a topic of your choice, 10-page maximum).


Please do not send any additional information (such as copies of certificates, copies of diplomas, etc.) and keep the total size of your application under 2MB if possible.